All Peterson vented ceramic refractory gas log are warranted for as long as you own them.
Ten Year Warranty
All Peterson vented burners are warranted for ten (10) years.
Three Year Warranty
SPK-26 controls are covered for three (3) years "All Parts" warranty.
Two Year Warranty
APK-17 valves are covered for two (2) years.
One Year Warranty
All other Peterson valves, pilots and controls are covered by a one (1) year limited warranty (excluding batteries).
Request a Warranty
In order for your warranty to be processed, you must read and agree to the following.
- I must complete and email the following items to firstname.lastname@example.org in order for my warranty claim to be processed.
- Warranty Claim Form
- Pictures of the part(s) requesting warranty
- Proof of purchase
- I am responsible to keep all part(s) for 90 days after receiving the new part(s) or are instructed to ship back to the manufacturer or RealFyreStore.com for inspection/diagnosis.
- I am responsible for all shipping charges on the warrantied part(s) that are shipped back to RealFyreStore.com.
- The part(s) I am returning must be covered under the appropriate warranty period per RH Peterson to be processed.
- RealFyreStore.com is not responsible for any damage incurred while in transit to RealFyreStore.com. We recommend insuring your shipment accordingly.
- Warranties by RH Peterson usually take up to 30-90 days to fulfill depending on the warrantied part(s) and whether the part(s) must be manufactured or in stock.
- All warranty approvals/denials are determined solely by the manufacturer, RH Peterson.